After writing an article about how Comcast customer service was horrible, I was pleased that a rep from comcast had posted a comment and said that he would look into my issue. See full article here.
I was happily surprised and responded once I saw the news. Of course, though, Comcast falls back in their ugly ways and the follow through is lost. I sent an email to the address provided and my request has fallen through the cracks [again]. Comcast says they will provide the world and then never do. They then hide behind the fact that most users do not have the time to sit on the phone and argue with a CS rep about how crappy their service is. Of course, the CS rep understands and jots down the information and says that someone would get back to you. Do they? Nope.
Even when they do get back to you, they recite random gibberish of why I cannot get credited for the cable modem. You need to fax us a copy of the receipt that the tech provided to you they say. Of course, no one had informed me that this was a step when I did this. I was never told to send a copy of the receipt when the tech gave it to me. Even when I followed up with comcast of why I didn’t receive a credit. They always told me that the system does it automatically. Well, I can tell you, YOUR SYSTEM SCAMS PEOPLE OUT OF MONEY!
Oh well, I will just wait for a follow up email about how it isn’t their fault that the cable modem is lost and how they don’t know why I was billed AGAIN for it. Or why people would randomly call my house LOOKING for it. I don’t get why anyone would call me for a device that I had already “paid” for over a year afterwards.
Time will tell, but I have no faith in the Comcast system. I cannot wait for AT&T to get the uverse network in my area. I honestly don’t care if the quality is awful, at least I wouldn’t be giving money to these idiots. For everyone out there, lets all go for ANYTHING EXCEPT FOR CABLE! I’ve already steered users to DISH. Lets spread the word and hit the cable companies in their wallet!
July 22nd, 2008 at 5:08 pm
Well, I just received an email from Mark C and he gave me his direct line to call him. I did and he said he needs to look into this further. Even though Mark couldn’t pull up my records, he seemed like a resonable guy. Of course, I don’t believe it will stop the idioicy that is occuring, but time will tell!