Depending on what is going on, you may need to determine what OS is on your PAlm device. This is how you go about verifying this:
Click the Phone button
Click the options button
Go to the Options Tab
Select Phone Info
Reference what is in the Software field.
I had to dtermine this when a user complained about a treo 700 kept rebooting whenever you went into goodlink. Their Palm OS version was a bit outdated so we updated this in order to see if it will resolve the problem.
*NOTE: remember, when you do rom updates, it erases all data from the palm device!




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